Long Term Partnership has been established with our customers.
DILACO runs Managed Services in major organizations (e.g. Financial Sector, Energy Sector, ...).
The quality of the delivery of the Managed Services is in line with user expectations and intends to satisfy Service Level Agreements (SLA), measured against Key Performance Indicators (KPI), monitored by the Service Level Management process.
The Managed Services provided include:
Full outsourcing of the Service Desk (ITIL compliant) Full support of ITIL processes, such as Incident and Problem Management, and also Change Management, including Release and Configuration Management. Full outsourcing of the On Site Services (OSS), including maintenance (break & fix) and IMAC(D) - Install/Move/Add/Chance/Disposal Enterprise Print Management Services
Workplace management of more than 25 000 seats all over the Belgian territory
Business Managers Services : Christian Vermeulen & Peter Rimaux