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IT Helpdesk Engineer

Brussels Region
Permanent
Full time

Dilaco is a Belgian IT service company with offices in Grimbergen and Zaventem, since 1996. Results drive us to combine digital technologies with specific business objectives. We take a flexible and transparent approach to customers all over Belgium and help them solve their biggest IT-problems.

As a Dilaco team member you will learn each day and get the possibility to grow with us! #growingtogether

What are your responsibilities?

  • Solving technical problems related to: network (lan, wifi, vpn, …), laptops, printers, scanners, telephony (mobile, skype, …), applications (office, internet explorer, citrix, app-v, …), server (active directory, exchange), etc.
  • This will teach you a wide range of skills that will prepare you for a career in IT. After all, there are career opportunities for growth within Dilaco
  • Technical problems are reported by telephone, mail, chat or self-service. This happens in Dutch, French and English. So you are expected to master the 3 languages ​​fluently
  • You will be deployed on the 24/7 standby service. This is done via an exchange system with colleagues.
  • Training is provided for 3 weeks, where you’ll about the ticketing system as well as the various technologies used by the customer

 

Who are we looking for?

  • You preferably already have a first experience as a helpdesk employee
  • You are eager to learn and ambitious
  • You are customer- and result-oriented
  • You are punctual
  • You are stress resistant
  • You are flexible
  • You are a team player

Technical knowledge:

  • Office 2013 including Outlook
  • Windows 7/10
  • TCP / IP
  • ITIL is a plus

Language skills:

  • Dutch and French (oral): very good
  • English (in writing): good

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