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ATM Support Employee

Brussels Region
Permanent
Full time

Dilaco is a Belgian IT service company with offices in Grimbergen and Zaventem, since 1996. Results drive us to combine digital technologies with specific business objectives. We take a flexible and transparent approach to customers all over Belgium and help them solve their biggest IT-problems.

As a Dilaco team member you will learn each day and get the possibility to grow with us! #growingtogether

 

What are your responsibilities?

As an ATM Support Employee you will approach all possible problems and incidents relating to the 3.900 ATMs/cash dispensers of BNP Paribas Fortis. This function is both technical and functional, which means that a basic knowledge of IT is a great advantage. As this is a very specific product, beginning employees receive 3 weeks of training, specifically on the operation of ATMs.

We are looking for a candidate who is willing to work according to the following classification:

– Shift 1: 07h30 – 16h00
– Shift 2: 08h00 – 16h45
– Shift 3: 08h45 – 17h30

In the long run you will have the opportunity to apply for the early (05:00 – 13:45), the late shift (11:15 – 20:00) and the Saturday shift (08:00 – 12:00).

 

Who are we looking for?

  • Someone who can help users in both NL and FR. In addition, ENG is important for reading, writing and following up tickets
  • Someone who has a solid basis of IT knowledge
  • Someone who’s able to work independently, with a great sense of responsibility
  • Someone who can see where his/her help is needed
  • Someone who’s alert, stress resistant and highly motivated

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