Managing Service Excellence
Dilaco has a strong experience in Managed Services resulting amongst others in Excellent Service Desks, On Site Services (IMAC/D), Mobility Management and Print Management. DILACO is an experienced ISO 9001 certified Managed Service provider.
The Managed Services provided include:
- Full outsourcing of the Service Desk (ITIL compliant)
- Full support of ITIL processes, such as Incident and Problem Management, and also Change Management, including Release and Configuration Management.
- Full outsourcing of the On Site Services (OSS)
- Maintenance (break & fix)
- IMAC(D) - Install/Move/Add/Chance/Disposal
- T&M performance
Our solutions are based on:
Quality - Stability - Expertise - Continuity - Flexibility
Long-Term Partnerships have been established with our customers.
The quality of the delivery of the Managed Services is in line with user expectations and intends to satisfy Service Level Agreements (SLA), measured against Key Performance Indicators (KPI), monitored by the Service Level Management process.
We make it our business to listen well to our customers and consultants.
As a result of that we put the right person at the right place.
We create satisfaction for our customer and consultants.
- ICT infrastructure: first, second and third line assistance, system engineers (MS, UNIX), Project and Program managers
- ICT Applications: Microsoft, Java J2EE - for design, development, testing and project management
- ICT and Business Process consulting : Service Delivery, Process Optimization
- ICT assignments: short and long term
- ICT knowledge platform delivery
Mission and vision
We are specialist in ICT and partner for our customers in the field of ICT staffing.
For short or long projects, we find the perfect solution for your specific sourcing need in the field of ICT.
We find the right profile that matches the requirements of our customers. Perfect matching is part of our business DNA.
Expart enables its customers to improve the cost, agility and quality of their resourcing function, while freeing up their teams to drive their core business
Today we help our customers to purchase, to recruit and to manage large numbers of suppliers.
IoT as a Service (IaaS)
Tailor made IoT solution via our connected network of experts LIIA.
Multi skills expert in
- Electronic design
- Software development
- Data security
- Communication network
- Business analysis
- Project management
Each project is unique and for this reason our experts work closely with the client to clearly identify the needs and the impact of IoT in their business.
- Roll-Out & Install