Managed Services

 

Managing Service Excellence

 

Dilaco has a strong experience in Managed Services resulting amongst others in Excellent Service Desks, On Site Services (IMAC/D), Mobility Management and Print Management. DILACO is an experienced ISO 9001 certified Managed Service provider.

 

 

The Managed Services provided include:

Service Desk

  • Full outsourcing of the Service Desk (ITIL compliant)
  • Full support of ITIL processes, such as Incident and Problem Management, and also Change Management, including Release and Configuration Management.

 

 

Field Services

  • Full outsourcing of the On Site Services (OSS)
  • Maintenance (break & fix)
  • IMAC(D) - Install/Move/Add/Chance/Disposal
  • T&M performance

 

Our solutions are based on:
Quality - Stability - Expertise - Continuity - Flexibility

Long-Term Partnerships have been established with our customers.

 

The quality of the delivery of the Managed Services is in line with user expectations and intends to satisfy Service Level Agreements (SLA), measured against Key Performance Indicators (KPI), monitored by the Service Level Management process.

 

Professional Services

 

IT Staffing

 

We make it our business to listen well to our customers and consultants.

As a result of that we put the right person at the right place.
We create satisfaction for our customer and consultants.

 

Competence :

  • ICT infrastructure: first, second and third line assistance, system engineers (MS, UNIX), Project and Program managers
  • ICT Applications: Microsoft, Java J2EE - for design, development, testing and project management
  • ICT and Business Process consulting : Service Delivery, Process Optimization
  • ICT assignments: short and long term
  • ICT knowledge platform delivery

 

Mission and vision
We are specialist in ICT and partner for our customers in the field of ICT staffing.

For short or long projects, we find the perfect solution for your specific sourcing need in the field of ICT.

We find the right profile that matches the requirements of our customers. Perfect matching is part of our business DNA.

 

Vendor Management


Expart enables its customers to improve the cost, agility and quality of their resourcing function, while freeing up their teams to drive their core business

Today we help our customers to purchase, to recruit and to manage large numbers of suppliers.
Since 1998 EXPART has built up an experience as an external partner for vendor management for large organizations.
 
EXPART enables organizations to control costs, drive service excellence and mitigate risks to gain increased value from your vendors throughout the deal life cycle.
 
EXPART helps its clients to select the right vendors; categorize vendors to ensure the right contract, metrics and relationship; determine the ideal number of vendors; mitigate risk when using vendors; and establish a vendor management organization that best fits your organization.
 
EXPART enables its clients to optimally develop, manage and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services. This helps our clients to meet business objectives, minimize potential business disruption, avoid deal and delivery failure, and ensure more-sustainable multi-sourcing, while driving the most value from their vendors.
 

IoT Services

 

IoT as a Service (IaaS)

 

Tailor made IoT solution via our connected network of experts LIIA.

 

 

 

 

Multi skills expert in

  • Electronic design
  • Software development
  • Data security
  • Communication network
  • Business analysis
  • Project management

 

 

 

Each project is unique and for this reason our experts work closely with the client to clearly identify the needs and the impact of IoT in their business.

Our Process

  • Design
  • Develop
  • Roll-Out & Install
  • Maintain
  • Monitor